Terms of service

Terms of Service

Agapi & Timi Atelier

Welcome to Agapi & Timi Atelier. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Agapi & Timi Atelier. Throughout the site, the terms “we”, “us”, and “our” refer to Agapi & Timi Atelier.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Online Store Terms

By using our site, you confirm that:

  • You are at least 18 years old
  • You will not use our products for unlawful or unauthorised purposes
  • You will not transmit any harmful code, malware, or disruptive content

A breach of these Terms will result in immediate termination of your access to our Services.

3. Product Information

We take great care to display accurate product descriptions, photos, and details. However, due to the handcrafted nature of our pieces, slight variations in colour, texture, or pattern may occur. These variations are not considered faults.

Slate is a natural, delicate material. By purchasing slate products, customers acknowledge that minor chipping, natural texture variations, or delicate edges may occur. Agapi & Timi Atelier is not responsible for breakage or damage once the item has been dispatched and confirmed delivered by the courier.

In some instances, fictional or styled images may be used to illustrate the product experience, mood, or design concept. These images are for visual representation only, and the final product may vary slightly due to its handmade nature and the quality of photograph supplied by the customer.

    4. Pricing & Payment

    All prices are listed in AUD and include GST where applicable.
    We reserve the right to change prices at any time without notice.

    Payments are processed securely through Shopify’s approved payment gateways.
    By completing a purchase, you confirm that:

    • You are authorised to use the payment method
    • The information you provide is accurate and complete

    5. Shipping & Delivery

    By placing an order, you agree to our Shipping Policy, which outlines:

    • Processing times
    • Delivery estimates
    • Tracking information
    • Responsibilities for lost or stolen parcels

    Shipping times are estimates only and may vary due to courier delays or external factors.

    6. Returns, Refunds & Consumer Guarantees

    Our Return & Refund Policy forms part of these Terms.

    We comply with the Australian Consumer Law (ACL).
    You are entitled to a repair, replacement, or refund if your item has a major fault.

    We do not accept returns for:

    • Change of mind
    • Personalised or custom-made items (unless faulty)

    7. Accuracy of Billing & Account Information

    We reserve the right to refuse any order you place with us.
    We may limit or cancel quantities purchased per person, per household, or per order.

    You agree to:

    • Provide current, complete, and accurate purchase information
    • Update your details promptly so we can complete your transactions

    8. Intellectual Property

    All content on this website - including images, designs, text, logos, and product photography - is the property of Agapi & Timi Atelier.

    You may not:

    • Reproduce
    • Distribute
    • Modify or
    • Use our content for commercial purposes

    without written permission.

    9. Prohibited Uses

    You are prohibited from using the site or its content for:

    • Unlawful activities
    • Harassment or discrimination
    • Uploading viruses or malicious code
    • Collecting personal information of others
    • Interfering with security features

    Violation may result in termination of your access.

    10. Third‑Party Services

    Our store may use third‑party tools or services (e.g., payment processors).
    These providers have their own terms and policies.
    We are not responsible for third‑party actions or errors.

    11. Limitation of Liability

    To the maximum extent permitted by Australian law, Agapi & Timi Atelier is not liable for:

    • Indirect or consequential damages
    • Loss of profits, revenue, or data
    • Delays or failures caused by third‑party services

    Nothing in these Terms excludes your rights under the Australian Consumer Law.

    12. Changes to Terms

    We may update these Terms at any time.
    Changes will take effect immediately upon posting to the website.
    Your continued use of the site constitutes acceptance of the updated Terms.

    13. Contact Information

    Questions about the Terms of Service should be sent to PO Box 4090 Kingsway West NSW 2208