Shipping policy

Shipping Policy (Australia)

Agapi & Timi Atelier

Every order is prepared with care, intention, and premium packaging to ensure your handcrafted piece arrives safely and beautifully.

📦 Processing Times

All items are handcrafted in small batches.
Processing times vary depending on the product:

  • Ready‑made items: 2–5 business days
  • Personalised or custom pieces: 5–10 business days
  • Seasonal or high‑demand periods: Please allow additional time

You will receive an email notification once your order has been dispatched.

đźšš Shipping Within Australia

We ship Australia‑wide using trusted carriers such as Australia Post

Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and order weight.

🕊️ Order Tracking

All parcels include tracking.
Once shipped, you will receive a tracking link to follow your order’s journey.

đź’› Packaging

Every order is wrapped in premium packaging to protect your piece. Fragile items are cushioned and secured to minimise risk during transit.

Please note: Slate is a natural stone and is inherently fragile. While we package each piece with great care, Agapi & Timi Atelier is not responsible for breakage or damage that occurs during transit or after the parcel has been marked as delivered by the courier.

đź“® Lost, Delayed, or Stolen Parcels

Once a parcel is marked as delivered by the courier, we are not responsible for loss or theft.  If your parcel is delayed or missing, please contact the courier first, then reach out to us for support.

🛑 Incorrect Shipping Details

Please ensure your shipping address is correct at checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

đź“· Damaged Items on Arrival

If your item arrives damaged, please contact us within 7 days with:

  • Your order number
  • Photos of the item and packaging

We will assess the issue and arrange a replacement or refund in line with Australian Consumer Law.

đź’¬ Need Assistance?

We’re here to help with any shipping questions.